Right of Withdrawal at Tabex Shop: Everything You Need to Know
The right of withdrawal is a fundamental aspect of online purchases, and Tabex Shop ensures full compliance with applicable regulations. According to the law, consumers (individuals purchasing products for personal use, not for professional purposes or on behalf of a company) have the right to withdraw from the purchase agreement for any reason within the specified time frame.
How to Exercise the Right of Withdrawal at Tabex Shop
To exercise your right of withdrawal, customers must send a written notice to TISinc Trading Group via email at ordini@tabexshop.store within 7 business days from the product delivery date.
Important Note: The right of withdrawal does not apply to customers purchasing on behalf of a company or including corporate details in the order form. This right is exclusively reserved for private consumers.
Conditions for Exercising the Right of Withdrawal
To ensure proper use of the right of withdrawal, the following conditions must be met:
- Product Integrity:
The purchased item must be returned intact and in its original packaging, complete with all components (including packaging, documentation, and accessories, if any). - Protected Packaging:
When possible, place the original packaging in a secondary box to avoid damage during transportation. Labels or adhesive tape must not be applied directly to the original packaging. - Shipping Responsibility:
The return shipment is the customer’s responsibility and remains so until confirmed as received by TISinc Trading Group’s warehouse. - Return Costs:
The customer bears the transportation costs for the return. A flat fee of €10 / CHF 10 will be charged to cover handling expenses incurred by TISinc Trading Group.
Important Note: TISinc Trading Group assumes no responsibility for damage, theft, or loss of returned products sent via uninsured shipments. Returns sent cash-on-delivery or with recipient-paid shipping will not be accepted.
Procedure for Returning Goods
Once the return is approved, customers will receive an authorization via email. The product must be returned to TISinc Trading Group within 7 days of receiving this communication.
After verifying the product’s condition, including the integrity of the original packaging, TISinc Trading Group will refund the paid amount using one of the following methods:
- Credit Card Refund: The card used for the purchase will be credited.
- Bank Transfer: Customers must promptly provide bank account details, including IBAN and account holder information.
Any restoration costs for confirmed damage to the product or packaging will be deducted from the refund amount.
When the Right of Withdrawal is Invalidated
The right of withdrawal is strictly linked to the product’s integrity and proper return. It is completely invalidated in the following cases:
- Partial or full use of the product.
- Missing external packaging and/or original internal packaging.
- Missing essential product components, such as accessories or documentation.
- Damage to the product caused by misuse or improper handling not related to transportation.
In these scenarios, TISinc Trading Group will return the product to the sender and charge the shipping costs for the return.
Conclusion: Right of Withdrawal Guaranteed at Tabex Shop
At Tabex Shop, customer satisfaction is our priority, and we fully respect the right of withdrawal. However, to ensure an efficient and transparent process, it is crucial to carefully follow the stated conditions and procedures.
If you wish to exercise your right of withdrawal, ensure the product is intact and send your request promptly to ordini@tabexshop.store. For any questions or assistance, our customer service team is available to support you throughout the process.
With this detailed guide, exercising your right of withdrawal at Tabex Shop will be straightforward and hassle-free.